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Privacy Policy

This Privacy Policy explains how Everest IntelligenX (“we”, “our”, “the Platform”) collects, uses, stores, and protects personal, operational, geospatial, and analytical data processed across our AI-driven automation engine, call center intelligence, orchestration tools, and enterprise services. By accessing or using our platform, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide, maintain, and improve our platform capabilities. This includes:

1.1 Account Information

  • Name, email address, password hashes, role, access permissions.
  • Company affiliation and workspace metadata.
  • Authentication tokens and security verification data.

1.2 Operational & Workflow Data

  • Task execution logs, automation triggers, AI agent interactions.
  • Job lifecycle data, routing actions, and event-based processes.

1.3 Geospatial & Mobility Data

  • Technician or agent location information (if enabled).
  • GPS coordinates, movement patterns, route optimization logs.
  • Device proximity or geofencing activity.

1.4 Platform Usage & Activity

  • Page visits, feature usage metrics, performance analytics.
  • API requests, workflow execution results, and agent decisions.
  • Error reports, crash diagnostics, latency metrics.

1.5 Device & Technical Metadata

  • IP address, browser type, operating system, device model.
  • Security identifiers, session cookies, and network telemetry.

1.6 Communications

  • Support messages, call center analytics, TPV records (if applicable).
  • Feedback, customer inquiries, and internal communications.

2. How We Use Your Data

Your information is used to power and improve Everest IntelligenX’s enterprise services, including:

  • Delivering AI-driven automation, orchestration, routing and decision-making.
  • Enhancing accuracy of AI agents, predictions, analytics, forecasting.
  • Improving geospatial intelligence, technician tracking, and field logistics.
  • Providing call center intelligence, TPV validation, QA and compliance tools.
  • Monitoring performance, reliability, and security of the platform.
  • Detecting fraud, misuse, or unauthorized access.
  • Developing new features, insights, and enterprise capabilities.

Depending on your jurisdiction, data is processed under one or more of the following bases:

  • Contractual necessity – To provide requested services.
  • Legitimate interests – Security, improvement, analytics, fraud prevention.
  • Consent – Required for geolocation and certain optional features.
  • Compliance – Legal obligations and regulatory requirements.

4. Data Sharing & Disclosure

We do not sell your personal information. Data may be shared only under the following scenarios:

4.1 Service Providers

  • Secure cloud hosting and storage partners.
  • Analytics, monitoring, and security vendors.
  • Communication, identity verification, and workflow tools.

4.2 Enterprise Integrations

  • CRM systems, call center platforms, PBX and VoIP vendors.
  • Mapping providers, geospatial APIs, and routing engines.
  • Identity management systems (SSO, OAuth, SAML, etc.).

4.3 Legal Requirements

  • Valid subpoenas, court orders, or regulatory obligations.
  • Requests involving fraud prevention or security incidents.

4.4 Business Transfers

In case of a merger, acquisition, investment, or reorganization, your information may be transferred to the acquiring entity in accordance with applicable laws.

5. Data Retention

We retain personal and operational data for as long as necessary to operate the platform, fulfill service commitments, maintain records, comply with legal requirements, and ensure system integrity.

6. Security Measures

We implement multiple layers of enterprise-grade protection, including:

  • Encryption for data at rest and in transit.
  • Role-based access controls and credential isolation.
  • Audit logs, anomaly detection, and event monitoring.
  • Secure architecture, network segmentation, and sandboxing.
  • Periodic security reviews and infrastructure hardening.

7. Your Rights & Choices

Depending on local regulations, you may request:

  • Access to the data we hold about you.
  • Corrections or updates to inaccurate information.
  • Deletion of your data where applicable.
  • Restriction of processing in certain contexts.
  • Export of your information (data portability).
  • Withdrawal of consent for optional features.

8. International Data Transfers

Data may be processed or stored outside your country. We rely on mechanisms such as Standard Contractual Clauses (SCCs), Data Processing Agreements (DPAs), and other legally recognized safeguards.

9. Children’s Privacy

Everest IntelligenX does not knowingly collect personal information from individuals under 16 years of age. If such data is discovered, we will take steps to remove it promptly.

10. Changes to This Policy

We may update this Privacy Policy as our services evolve. Major changes will be communicated with a revised “Last Updated” date.

11. Contact Us

For privacy-related questions or data requests, contact our team at:
privacy@everest-intelligenx.com

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